No matter what the job—be it flipping burgers at a chain restaurant or running a multinational investment firm—employees should be given periodic reviews of their performance to assess how they’re doing and identify both their strengths …
As anybody who’s ever been to an “all you can eat” sushi buffet can tell you, bigger isn’t always better, and if “more” is mediocre, sometimes you’d rather have less. The same applies when it comes to property management companies. Manag…
Building boards and their managing agents function best when they work together as a team. Ideally, the two parties collaborate to implement policy, carry out administrative duties, and make decisions about the efficient operation of th…
In a competitive industry, management companies must continuously find ways to retain current clients while honing an edge that makes them appealing to new customers. This is especially true in these tough economic times, as many indiv…
Remember Stanley Roper from the 1970’s sitcom Three’s Company? To some, he might still be their idea of a property manager—the upstairs landlord or the guy you’d call when your plumbing’s on the fritz. And indeed, when the plumbing in you…
Q Last year, a board member discovered other directors have allowed our association secretary to be 10 months delinquent in his assessments. No action was taken. Other unit owners have been in the collection process for the same violat…
Failure to Distribute Minutes Q I was newly elected to the board of a small (32-unit), self-managed cooperative, where traditionally there has been little transparency between the board and shareholders. The board has been st…