Hiring and Keeping a Good Superintendent That's Just Super

When you think about the most important person to a building or association, the superintendent should rank pretty high up on the list, if not right at the top. Let’s face it, an association or building’s super has a tremendous amount of responsibility, including safeguarding the health and security of residents, maintaining the community’s physical plant, and managing its other staff members.

“The board is made up of volunteers and often have their own interests in mind. The managing agent has a portfolio of buildings that he takes care of,” says Joe Scholes, vice president of Cooper Square Management & Realty Services in Rockville Center. “In a typical co-op or condo, there’s only one person there every day, and that’s the super. The super or resident manager is the only one doing this as a full-time occupation. He is the key guy, and boards need to recognize the value of these employees.”

Generally, the super is hired by, and reports to, the property manager. Hiring the right person for the job—and treating them as a valued member of the community’s administration—is crucial for an HOA’s smooth operation.

Hiring Right

According to Edwin Feliciano, a field representative for Service Employees International Union (SEIU) Local 32BJ, in New Jersey, which represents building employees in the tri-state area, hiring supers in New Jersey differs somewhat from the process in New York, where building reputations precede interviews and personal references count for everything.

SEIU 32BJ is the largest building service workers union in the country, representing more than 100,000 cleaners, doormen, porters, maintenance workers, window cleaners, security guards, superintendents, and theater and stadium workers in New York, New Jersey, Connecticut, Pennsylvania, Maryland, Virginia and Washington, D.C.


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A Virtual Town Hall Sponsored by FirstService Residential



  • I would like to know when this article was written and published as to know how current the content information is. Thank you.
  • May 2009 is the date given at the top.
  • Is it OK for the board president to hire his girlfriend as the new super? She has never been a super, only her father whom she helped while he was working outside.
  • At what point does a multifamily building need an onsite super? How large must the building be or how many units must it be to require one. Does the super need to live there? Need to live within a certain distance?
  • What happens when property managment and owners never comply w getting building to safety . no cameras on site and they are aware its a drug. Run building for years and a battle that they have not told super the danger ? And building has years of abandonment in apts . how does super take care of that when the owners are cheap and neglect ?
  • My boss is planning to hire a construction superintendent in their site in New York. Since he also asked me if I knew one, I am willing to help although I have no idea in choosing a good one. Good thing I've read your article. I had no idea that when a super is hired to work for a building, they will be needing full support and backing from the board and manager to fully accomplish the task.