Managing Board Conflict Maintaining Harmony, Upholding Civility

In a community association, it falls on the board to put out any fires that ignite among the property’s residents. But what happens when that blaze springs up between the board members themselves? 

Those who volunteer to serve on their community association or co-op board are likely to bring strong convictions—and personalities—to the table. As in any decision-making body, there is likely to be difference of opinion. And if the stakes and tempers rise high enough, it can occasionally escalate into a war of words. At  worst, it can lead to knock-down, drag-out fisticuffs. 

Preventing any and all conflict is impossible. But minimizing and mitigating the problem is essential in order for a board to do its job. Board members should actively anticipate arguments among their ranks and have a strategy on hand to ease tensions and reach an acceptable compromise—before things get out of hand.

Talk It Out

One way to keep things copacetic among board members is to identify which attributes most contribute to a board’s functionality, and reach for those as a baseline when things start to drift apart.

“Harmony on a board comes from a place of mutual respect,” says Teresa Viggiano, community manager of the Riviera at East Windsor HOA in Cranbury. “Everyone must afford each other the opportunity to be heard and to voice their opinion. After all, they are operating an often multi-million-dollar business.”


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