Page 14 - New Jersey Cooperator January 2019
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14 THE NEW JERSEY COOPERATOR   —JANUARY 2019  NJCOOPERATOR.COM  L  ittle in life is more nerve wracking   than that first day on a new job: ‘Are   you prepared to do this?’ ‘Are you   even qualified to do this?’ ‘Is your shirt but-  toned correctly?’ ‘It is, right?’ ‘Why does   it look wrong?’ ‘Should you change your   shirt?’   All of these questions and more – along   with all the actual job-related stuff –are   likely running through the brand-new em-  ployee’s mind, and can make for a whole   lot of anxiety. But it doesn’t have to be this   way. An employer – including a board or   property manager  –  can do a lot to miti-  gate an employee’s jitters and set him or her   up for success. Whether this means pro-  viding new hires a thorough-but-concise   employee manual, a probationary period, a   mentor, or a veteran employee that the new   staffer can shadow varies from job to job,   employer to employer, and even employee   to employee (everyone learns differently!).   Regardless, it’s in the best interest of every-  one involved for employees to feel capable   and supported as they keep your building   or association running smoothly.   This is especially important in a com-  munity association setting where a staffer is   likely to be confronted by a parade of unfa-  miliar faces, many of whom the employee   may be accountable to in some capacity.   The faster and more effective a manager or   a board can introduce the employee to the   people and challenges that he or she will en-  counter, the better for everybody involved.  The New Jersey Cooperator   spoke with   several management professionals with   very different perspectives to get their wis-  dom on how best to orient the new per-  son on the job; how to deal with staff that   management itself inherits when taking on   a new client community; and what to do   when there is no formal staff to speak of.   Here’s what they had to say:    Employee Orientation  Glen Kassis, a property manager  with   Metropolitan Management, LLC in Tenafly,   New Jersey:   “When  hiring  a  new  staff  member,  it’s   important to realize that everyone has a   different set of skills and ability to com-  municate. Matching the right person to the   right job is 75% of the equation, so make   sure that you’re not using a cookie-cutter   interview process, but one fine-tuned to the   specific job. If it’s a technical job, a similar-  ly-skilled supervisor or employee should be   part of the interview process.  “Communication is the key to success   for any staff member. All new and exist-  ing staff members need to understand their   roles and responsibilities at the workplace   to ensure that they meet expectations.   Providing all staff members with an initial   comprehensive orientation packet and up-  dates as they’re needed will reduce stress,   and will be worth every minute spent pre-  paring  those packets.  Having employees   BOARD OPERATIONS  Welcome Aboard  Acclimating New Association Staff Members  BY MIKE ODENTHAL  Cyber Liability for Real Estate  The  top  three  hacked  industries  for  a   cyber  attack  are  Health  and  Business   Services,  Finance  &  Insurance  and  Real   Estate. About 43% of reported breaches   involved companies with fewer than 250   employees  .  Are you keeping up with safety measures to protect your HOA’s sensitive data?  CONTACT MACKOUL TODAY TO HELP REDUCE YOUR ASSOCIATION’S RISK!  MACKOUL   RISK SOLUTIONS  Is your association   covered for a   cyber attack??  Your private information can be   stolen, sold   and   exploited   all in a   matter of minutes,  and sometimes seconds!  SCARY CYBER STATISTICS  •   Less   than   10%  of   community        associations have proper coverage in          the event of a breach.  •    There  is  a  hacker  attack  every   39         seconds.  M  ACKOUL   R  ISK   S  OLUTIONS  Ph:  Fax:  Web:  55 Madison Ave  Suite 400  Morristown, NJ 07960  732-316-8390  732-862-1168  How Do Data Breaches Happen?  Here’s  an  example:  A  real  estate   agent  throws  away  1,000  apartment   applications in a dumpster behind the   offi ce. A hacker fi nds the applications   and  pieces  together  over  3,000   identities. Each application had at least   two  references  listed  with  Personally   Identifi able Information (PII).  What Information Do Hackers Want?  Personally Identifi able Information (PII)  •   Social Security Numbers        •   Contact Info  •   Names    •   Addresses    •   D.O.B.  Credit History  •   What Do They Do With The Stolen Information?  PII and fi nancial information is sold on the   “dark web” amongst millions of hackers.   The information is used to steal currency,   securities  and  identities.  Hackers  don’t   need  much  to  piece  together  an  entire   identity. One piece of PII can set it all in   motion.  RCP  ISTOCKPHOTO.COM

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